eSIM Data Communications

Can I use tethering?

Yes.
We do not impose restrictions on the tethering function. Once you have activated the eSIM and configured the Access Point Name (APN), you can use the tethering feature.
However, please be aware that we do not guarantee its functionality on all devices or operating systems. Please verify in advance whether your device has the tethering function.

For iOS Users:
Tethring(Personal Hotspot ) isn’t available with all carriers. Additional fees might apply. The number of devices that can join your Personal Hotspot at one time depends on your carrier.
If you want to use tethering, please check with your mobile carrier to confirm whether tethering is supported on your iPhone before using our eSIM.

Can I make calls or use SMS?

Our eSIM is for data usage only so you can not make phone calls using a phone number or use SMS.

Which device is compatible?

You can use it on eSIM compatible SIM free devices on both iOS/iPad OS device and Android devices

Which payment methods do you accept?

We only accept credit cards.

eSIM Cancellation/Refund Policy

Before Activation:
If you wish to cancel a data plan after completing payment but before eSIM activation, we can process a refund.

After Activation:
After activation has taken place, even in cases where the device is later found to be incompatible, unfortunately, refunds are not available due to the nature of the eSIM, which cannot be reactivated for reuse.

Deletion:
In the event of eSIM deletion, reissuing or refunding is not supported.

Do eSIMs expire?

Yes, they have an expiration date. Please consider the expiration date upon purchase.

When can I start using after purchase?

You can use immediately after purchase. But please take notice of the expiration date.

Can I use the same QR code to install the eSIM profiles on 2 devices?

Each QR code are tied to individual eSIM numbers and can only be used once. In order to use eSIM on more than 2 devices, you will need to purchase a new eSIM.

Can I move an eSIM that has already been installed, to use on a different device?

You can only install the eSIM on one device and therefore you can not use it on another device. You will need to purchase a new eSIM in order to use on another device.

Is there an expiration date for unused data plans.

Yes, there are. It expires according to the expiration date of purchased eSIM.

Is there an expiration date for the QR code to install the eSIM profile?

There is an expiration date for the eSIM so please install by the expiration date to get internet access.

Can I extend the expiration date of my purchased plan?

No you may not.

I’ve got “Could not activate mobile data network” “PDP authentication failure” error on my device.

If rebooting your device does not solve the issue, go to Settings -> General -> Reset -> Reset Network Settings on your phone to reset the network setting. Then re-enter the APN settings again.